town of islip housing authority sealCOVID-19 Updates

 

Last Updated 3/28/20

 

 

Amid ongoing concerns about COVID-19 (Coronavirus), the Islip Housing Authority is closely monitoring the latest reports from the Centers for Disease Control (CDC) and the World Health Organization (WHO). We have taken a number of precautionary measures for the health and safety of our customers and colleagues as our top priority. also see 

https://islipny.gov/coronavirus

 https://www.hud.gov/coronavirus

https://www.whitehouse.gov/wp-content/uploads/2020/03/03.16.20_coronavirus-guidance_8.5x11_315PM.pdf

https://coronavirus.health.ny.gov/home

We want to share a number of ways we are here to limit personal contact: NOTE THE HA OFFICE IS CLOSED TO VISITORS EFFECTIVE 3/18/20. The HA is an essential business operation and will be prioritizing tasks and concerns of program participants which may cause delays in response times and may change frequently.

The COVID-19 Health Crisis is difficult for all people, the HA is working to maintain a level of assistance as necessary and remains responsive in a safe and effective manner for all of the program participants.

  • In lieu of visiting the housing authority in person wherein the HA is taking precautions to limit unnecessary personal contacts, we encourage you to use the mail or the available drop boxes locked outside of the main office. Communications or questions by calling 631-589-7100 (response times may be delayed due to increased volume, however, the HA has assigned additional staff to monitor and return calls promptly. Please insure that you provide a phone number and your name so the HA can return your call promptly). You can also scan or convert picture files in PDF format and email them to  documents@islipha.org or by fax to 631-589-6575, there are also some apps that will fax documents. If you do not have a scanner, free pdf conversion apps are numerous and can be installed on your other devices. Rent payments can be mailed to the Housing Authority as has been the preferred method for many years, annual recertifications have also been conducted through the mail for more than 15 years and allow the HA to process your continued eligibility more easily.
  • The HA will be implementing Biennial Annual Inspections for all units effective Monday 3/16. The annual inspections process will be implemented again as soon as possible. Special inspections will be processed as required. Re-inspections will be conducted as may be required and/or using an alternative inspection method to ascertain whether the unit has met the minimum HQS. New move in inspections will continue WITHOUT any other person present, only the HA staff member.
  • The HA has contacted HUD and awaits information concerning possible future potential exposures in our office or units disrupting our ability to fully comply with regulatory requirements, however, the recently signed CARE Act does have measures within the language that the HA will review after HUD issues supporting Notice Guidance concerning the Act.
  • For HA tenants living in units wherein the property management is done by the HA, please report any maintenance issues using the maintenance line phone number for our tenants living in HA managed units. The number is on a sticker inside your kitchen cabinets. For Section 8 program participants, you should continue to contact your landlord in accordance with your lease terms or the landlords established policy.

 Please ask yourself the following and if the answer is yes please advise the HA maintenance staff or any other staff prior to personal contact.

    1    To your knowledge, have you, any member of your household or anyone you have had contact with in the past 14 days traveled to the Level 2 and 3  affected countries (China, Iran, Italy, Japan, and South Korea) in the past 14 days?

    2    To your knowledge, do you have any illness capable of being transmitted to others?  Have you, any member of your household or anyone you have had contact with in the past 14 days been in close physical contact with a person exposed to, diagnosed with, or had cause to self- isolate due to any illness that can be transmitted to other persons which would include a corona virus?

    You should not travel to the HA and if you do, personal meetings are suspended, please call.

  • Non-Emergency Work Orders- If an adult 18 years or older is not home when we arrive, or if you are experiencing any of the symptoms mentioned above, our staff will not enter the unit. A note will be left for you with contact information to reschedule.
  • Emergency Work Orders-Will be addressed as soon as possible. Emergency protocols will be used. When HA staff do enter a unit to make a needed repair, all persons inside the unit will be asked to maintain a minimum of 8 feet of separation, such as waiting in the bedroom while working in the kitchen area.
  • Our staff are available to serve you, as always. We’ve augmented daily cleaning procedures with the use of disinfectant products on high-touch surfaces and working to keep hand sanitizer readily available for all staff.

We are also working diligently to educate office and front line staff on best practices recommended by the CDC. This includes proper hand-washing, especially after handling  documents as well as implementing a temporary “no hand shake” policy. As always, we are still committed to providing exceptional customer service. The HA is installing a temporary video and interior limited access system for your added safety as well as the help in prevention of the spread of infectious disease.

Our goal is to assist you and your well-being by putting you at ease with as little disruption as possible. The HA is working to alter methods of operating further with the use of a secure documents portal, a video conferencing system and electronic document signatures. These will be worked on now to try and implement as soon as possible. NYS has also altered the manner in which a notary can notarize documents, this can be done via video and audio following the State Executive order.

The HA has implemented a business continuity plan in accordance with the CDC Guidelines for businesses and existing practices for other emergencies, such as Hurricane Preparedness, however, as we all are aware, this situation is unprecedented and remains a moving target toward which the HA will continue to respond as effectively and quickly as possible.

Circumstances beyond our control may limit our ability to staff our offices. In the event that circumstances require our hours of operation or normal business practices to change, we will post updates on our website.